Businesses risk losing trust, sales and customer loyalty when they rely primarily on AI for customer service. When customers ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Built on real reviews, handcrafted design, and same-day delivery — not paid rankings or recycled “Top Florist” lists ...

Empathy at scale is not about making machines emotional. It is about building systems that can recognise when emotion is ...

A focus on transparency and automation, with live support for stressful situations, can help craft a great returns experience ...

Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5, 2026 /EINPresswire.com/ — AI Contact ...

A customer became verbally aggressive during a routine refund and escalated to making explicit threats of violence, including ...

As companies turn to AI agents to solve manpower constraints, over nine in 10 APAC consumers say they want clear explanations for AI-driven decisions ...

Today, in an age ruled by artificial intelligence and data analytics, emotion remains the last frontier untouched by automation.

Friction isn’t always a flaw. When effort is intentional and optional, it can turn routine interactions into experiences ...

The origin of the quote, “The customer is not an interruption in our work but the purpose of it,” may be debatable. Its core ...

Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...