Businesses risk losing trust, sales and customer loyalty when they rely primarily on AI for customer service. When customers ...

Built on real reviews, handcrafted design, and same-day delivery — not paid rankings or recycled “Top Florist” lists ...

A focus on transparency and automation, with live support for stressful situations, can help craft a great returns experience ...

A customer became verbally aggressive during a routine refund and escalated to making explicit threats of violence, including ...

As companies turn to AI agents to solve manpower constraints, over nine in 10 APAC consumers say they want clear explanations for AI-driven decisions ...

Friction isn’t always a flaw. When effort is intentional and optional, it can turn routine interactions into experiences ...

Today, in an age ruled by artificial intelligence and data analytics, emotion remains the last frontier untouched by automation.

The new solution helps brands unlock high-margin revenue from first-party customer data, with built-in privacy and no new infrastructure to manageSEATTLE--(BUSINESS WIRE)--#AdTech--Amperity, the ...

Fast-food workers in Missouri received death threats from an angry customer during a refund dispute, according to a Facebook ...

How several founders are reshaping the women’s health supplement world by transforming their own struggles into opportunities ...

Premier Pharma took shape as an extension of Fuchs's long-term interest in supporting independent pharmacies and improving ...

Barrows Connected Store, a global leader in connected retail experiences, today announced the appointment of James Hay as ...