Quality assurance, or quality control, evaluates and modifies an organization's procedures to make sure they provide the desired results. A quality assurance plan should include an organizational ...

Small businesses may be involved in projects that result in the delivery of products to clients and other members of the organization. The quality of the project is important to delivering good ...

If your business is starting to grow quickly, you’ve likely discovered it needs a sturdier foundation to better scale your customer support/service team. A robust foundation is what enables support ...