Outsourcing certain tasks can help you save money you'd otherwise spend on non-revenue-producing employees. Here's how and ...

Truckstop, among the biggest load boards in the U.S., has conducted significant layoffs of North American staff and seeks to outsource all customer service roles to a partner company, Firstsource, as ...

I caught a segment on “60 Minutes” the other week that really opened my eyes. The segment, titled “Out of India,” was about the growing trend for American companies to outsource various services to ...

STAMFORD, Conn.--(BUSINESS WIRE)--Enterprises worldwide continue to outsource contact center functions, in search of lower costs and new technologies, despite a decline in the annual value of service ...

Smart businesses recognize the value of outsourcing, as this can lead to huge cost reductions. Some lack the internal resources to meet customer expectations, while others can no longer handle the ...

Fleet maintenance decisions carry real cost. Delays, approvals and poor oversight can drive downtime, higher bills and lost ...

“Cost reduction is the biggest driver of contact center outsourcing, but in most engagements, it is not the only objective,” said Wayne Butterfield, ISG partner, digital solutions. “Enterprises want ...