Banking is a competitive industry, and as such, high quality customer care is invaluable to cultivating and retaining customers. In addition to communicating clearly, limiting wait times and offering ...

Your customer service department is responsible for maintaining customer satisfaction, helping to retain customers and assisting in generating repeat revenue for the company. Customer service training ...

Exceptional customer service is the holy grail of B2B and B2C businesses, but with limited time and resources, how can businesses reach this goal? One method of improving customer care is improving ...

Question: How does a fire and emergency services organization create an effective customer care system that delights the community as well as the firefighters and officers? Answer: The basic building ...

If building a company were like planning a wedding, customer service is frequently the second cousin who’s invited when slots open up on the attendee list. Many believe that it’s not as critical to ...

When interacting with your business, customers expect more than just a functional solution; they crave a delightful experience throughout their journey. Gladly’s survey shows that 59% of customers ...

What do Nike, Capital One, Pepsi, Airbnb, FedEx, McDonald’s, Asda, Dell, AT&T and EDF all have in common? According to Sprinklr’s new ‘Driving Excellence in Twitter Customer Care’ report, based on a ...

NORTHAMPTON, MA / ACCESSWIRE / November 1, 2022 / "Customer focus is part of who we are at NRG. It's embedded in our DNA." ~ NRG President & CEO Mauricio Gutierrez Since launching our Power Values, ...

As the world celebrates Customer Service Week 2023, First City Monument Bank (FCMB) is honouring its valued customers and dedicated employees with a week-long event focused on this year’s theme: Team ...