CustomGPT.ai can be integrated into Windows-based customer support systems to handle routine queries 24×7. An automated customer support offers several benefits for both businesses and customers. This ...

In an unexpected twist, a Microsoft support engineer resorted to running an unofficial 'crack' on a customer's Windows PC after a genuine copy of the operating system failed to activate normally. It ...

New data from the American Customer Satisfaction Index shows satisfaction with Microsoft software declining slightly this year, falling 1.3 points to a score of 74 on a scale of 100. The result ...

Facepalm: A South African customer contacted Microsoft support to activate his legal copy of Windows. An early attempt to resolve the issue was unsuccessful, so Redmond personnel had to employ one of ...

As consumers flit between smartphones, web pages, call centres and stores, retailers struggle to keep track of them. Eight out 10 retailers say a single view of the customer is an issue for their ...