Supply chain management used to be all about cost control. But like many industries before it, supply chain now competes on the customer experience it delivers. Supply chain manager's main focus is on ...

For far too long, many supply chain leaders have deferred the strategy and operations of customer experience (CX) to commercial and marketing teams. A meaningful opportunity exists though for supply ...

The American Midwest is home base for a company that manufactures industrial equipment. Its customers include engineers, designers and maintenance personnel. In the past, the relationship between the ...

Too many fulfillment networks are built for a time that no longer exists. They work when demand is predictable, but strain ...

If you want to hone in on the idea of a business being all about the customer experience, consider the mantra that DHL Supply Chain’s Dave Ames explained to Farmer School students during a Supply ...

Customer experience is disrupting and changing the supply-chain world from the inside out. New delivery models and e-commerce are causing customers to expect immediate, accurate and flexible product ...

A seamless customer experience begins long before a shopper buys your product in a store or receives their online order. Their experience, positive or negative, hinges on the strength of your ...

A look at some of the factors supply chain experts see as critical in maintaining and building CX in the year ahead. While much of CX focuses on relationships with end customers, to succeed, companies ...

CFC has introduced a new extension to its Cyber Proactive Response policy for small and medium-sized enterprises. The product, called customer business interruption, is designed to address contingent ...

(Editor’s note: This is the fifth installment in our seven-part in-depth editorial series where we look ahead at “Farm & Food 2040.” This story focuses on the changing consumer expectations for food ...

Global Partnership and Specialty Retail Wins Signal Growing Demand for Unified Omnichannel Fulfillment TEANECK, N.J., Jan. 8, 2026 /PRNewswire/ -- As retailers gather at NRF 2026 to navigate growing ...

I think it's time that I introduced Sven Esser to you all. I've known him for the past two or so years and have found that he is always thinking about how to take the complex processes that govern how ...