Rapport is a positive connection or relationship established between individuals, characterized by mutual understanding, trust, and empathy. In a call center scenario, building rapport with a customer ...

Building customer trust is not just about making a sale — it's about establishing a solid foundation for a long-lasting relationship. When building strong client relationships, trust is the first and ...

Today's discerning customers expect a lot from the brands they do business with and have demands ranging from personalized, memorable messaging to strong sustainability and environmental, social and ...

Conventional wisdom and long-standing apparent research like NLP (neuro-linguistic programming) and Dale Carnegie’s book How to Win Friends and Influence People, would have us believe that building ...